Fortune Play Casino Terms & Conditions

1. General terms and account requirements

These Terms & Conditions apply to your use of the Fortune Play Casino website, related services, games, promotions and account facilities. They form a binding agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not access the website or use its services.

You must be legally entitled to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before registering or playing. Fortune Play Casino does not suggest that the website is suitable or available in every jurisdiction. Access may be restricted where online gambling is prohibited or where the operator cannot lawfully provide its services.

You must provide accurate, current and complete information when opening an account. This may include your name, date of birth, residential details and other information needed for identity, age, payment or compliance checks. You must update your information if it changes. Providing false, misleading or incomplete information may result in an account being restricted, suspended or closed.

• You must meet the minimum legal age for online gambling in your location.
• You must use only one personal account unless the operator has expressly approved otherwise.
• You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
• You must not allow another person to use your account, payment method or available balance.
• You must notify the operator promptly if you suspect that your account or login details have been compromised.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.

The operator may carry out reasonable verification, security and compliance checks at any time. You may be asked to provide documents or information to confirm your identity, age, source of funds or ownership of a payment method. Some account functions may remain unavailable until checks are completed. Information supplied for verification must be genuine, readable and valid.

Account security and acceptable use

You must not interfere with the website, introduce malicious software, attempt to bypass security controls, use automated tools without permission or exploit an error in a game or service. You must not copy, reproduce, modify or commercially use website content without permission. Any suspected technical issue, incorrect balance or game error should be reported rather than deliberately used.

2. Deposits, withdrawals and gameplay

You may use only payment methods made available through your account or the website. A payment method must belong to you, or you must otherwise have clear lawful authority to use it. Payments made using another person’s card, account or financial details may be rejected and may lead to further checks or account action.

You should check all transaction details before confirming a deposit or withdrawal. Deposits must be made for the purpose of participating in the available services and must not be used to test, transfer or disguise funds. The operator may refuse, reverse or delay a transaction where this is necessary for security, legal, payment-provider or compliance reasons.

Withdrawal requests may be subject to identity checks, payment verification, transaction review and any applicable game or promotion rules. Funds may be returned, where appropriate, to the verified payment method used for the deposit. Processing times can vary depending on the payment provider, checks required and the method selected. Any applicable fees, restrictions or instructions will be shown through the relevant service information.

You are responsible for reviewing your account balance and transaction history. If you believe a transaction, balance or result is incorrect, you should raise the issue promptly. The operator may correct obvious errors, including technical or administrative errors. Where a game result is affected by a malfunction, the relevant play may be voided or handled in accordance with the applicable game rules and legal requirements.

Game rules and results

Each game may have its own instructions, features, minimum or maximum stake settings and settlement rules. You should read those rules before playing. A wager is generally treated as accepted when recorded by the website’s systems, subject to applicable law and any stated game conditions. Once accepted, a wager cannot normally be cancelled by the player unless the relevant rules or operator process allow it.

Game availability, features and displayed information may change without notice. The operator aims to keep information accurate but does not guarantee that the website will always be available, uninterrupted or error-free. Internet connections, devices, software, payment providers and other third parties may affect access or performance.

3. Promotions, responsible gambling and privacy

Promotions, bonuses, tournaments and other offers may be subject to separate terms. Those terms will explain eligibility, entry requirements, qualifying activity, expiry, wagering or playthrough conditions, maximum values, withdrawal rules and any restrictions that apply. You should read the complete offer terms before participating. If promotional terms conflict with these general terms, the promotional terms will apply only to the relevant offer.

Unless expressly stated otherwise, a promotion may be limited to one offer per person, household, device, payment method or other permitted category. The operator may withdraw or amend an offer where it is necessary to correct an error, prevent abuse, meet a legal obligation or protect the fairness and security of the service. Promotional participation may be removed where the relevant requirements have not been met.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Only gamble with money you can afford to lose, set a budget before you begin and take regular breaks. Do not gamble when distressed, under the influence of alcohol or other substances, or when gambling may affect essential expenses.

• Use available deposit, wagering, loss or session controls where offered.
• Consider taking a break or requesting account restrictions if gambling is becoming difficult to manage.
• Do not chase losses or increase stakes to try to recover money.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Contact the website through the available support channel if you want information about account limits, time-outs or self-exclusion.

Requests for self-exclusion or other gambling restrictions should be made honestly and should not be circumvented by opening another account or using another person’s details. Restrictions may affect access to games, promotions, deposits and withdrawals. Further information about responsible gambling options should be reviewed before play.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, manage accounts, process payments, conduct verification, maintain security, meet legal obligations and communicate important service information. Marketing communications will be handled according to the available consent and unsubscribe options.

4. Suspension, liability and changes to these terms

The operator may suspend, restrict or close an account where it reasonably considers this necessary for security, responsible gambling, legal, regulatory, payment, verification or operational reasons. This may include suspected fraud, multiple accounts, misuse of promotions, inaccurate information, prohibited activity or a breach of these terms. Where appropriate, you may be asked to provide information before access is restored.

If an account is closed, any remaining balance will be reviewed and handled in accordance with applicable law, verification requirements, transaction records and these terms. Funds associated with unlawful activity, fraud, chargebacks or a breach of the terms may be withheld or dealt with as permitted by law. The operator will not normally be responsible for losses resulting from your failure to keep account details secure or comply with these terms.

To the extent permitted by law, the website and its services are provided without a guarantee that they will be continuously available, suitable for every purpose or free from interruptions, delays or technical faults. Nothing in these terms excludes or limits any consumer guarantee, right or remedy that cannot lawfully be excluded or limited under applicable Australian law.

You are responsible for the device, software, internet connection and charges required to access the website. The operator is not responsible for problems caused by your equipment, telecommunications provider, payment provider or other service outside its reasonable control. You should keep your device and software updated and use appropriate security measures.

Changes and governing requirements

These terms may be updated from time to time to reflect changes to the website, games, services, legal requirements, security practices or operational procedures. The latest version will be made available on the website and will apply from the stated effective date or, if no date is stated, when published. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms are intended to operate consistently with applicable Australian laws and any mandatory rights or protections that apply to you.

For questions about these Terms & Conditions, account access, transactions, promotions or responsible gambling tools, use the support or contact options displayed on the Fortune Play Casino website. Do not send sensitive payment information through an unsecured channel, and never share your password.