Privacy Policy

Information we may collect

To provide an online casino service, we may collect information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on how you use the service, which features you access and what information is needed to meet operational, security and legal requirements. We do not seek to collect more personal information than is reasonably necessary for these purposes.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential or correspondence details, username, account credentials, telephone details and email address. We may also keep information you provide when you contact customer support, submit a question, make a complaint, request assistance or take part in account-related communications. Some information may be required before an account can be opened or particular services can be used.

Identity and verification information

We may request identity or age verification documents and related information. This can include copies or details from identity documents, evidence of address, information about the source or ownership of funds where appropriate, and records of checks completed to confirm that an account is being used legitimately. Verification information may be reviewed by service providers that help with identity, security, fraud prevention or compliance checks.

Payment and transaction information

We may collect records of deposits, withdrawals, wagers, winnings, account balances, transaction dates, payment methods and transaction references. Payment providers may process payment details directly. We may receive enough information to confirm a payment, prevent misuse, reconcile transactions and provide account support, without necessarily receiving or storing complete payment credentials.

Technical, device and usage information

When you use the website, technical information may be recorded, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referring pages and information about how you interact with the service. We may also record security events, failed login attempts and other activity needed to protect accounts and the website.

Cookies and similar technologies

The website may use cookies and similar technologies to keep the service working, remember preferences, support login and security functions, understand website use and improve performance. Some cookies may be placed by service providers that assist with analytics, security or website functions. You can manage or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work as intended.

How we use personal information

We use personal information for purposes connected with operating Fortune Play Casino and managing our relationship with players. The main purposes may include the following:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming your identity, age and eligibility to use relevant services.
• Completing security, anti-fraud, anti-money-laundering and responsible gambling checks where required.
• Detecting, investigating and preventing suspicious activity, misuse, unauthorised access and other security incidents.
• Providing customer support, responding to enquiries and handling complaints or disputes.
• Communicating with you about your account, service notices, security matters, changes and operational updates.
• Sending marketing communications where permitted and where you have provided the relevant consent or otherwise have a lawful basis to receive them.
• Improving website design, functionality, products, support and user experience.
• Keeping records, carrying out reporting and meeting applicable legal, regulatory, tax, accounting and law-enforcement requirements.
• Establishing, exercising or defending legal rights and protecting the interests, safety and property of the service, players and others.

Where information is collected for a particular purpose, we aim to use it consistently with that purpose or for another purpose that is reasonably expected or permitted. If information is needed to provide a service, complete a verification process or meet an obligation, choosing not to provide it may prevent us from opening an account, processing a transaction or responding fully to a request.

Marketing choices

You can choose whether to receive promotional messages where marketing consent is requested. You may withdraw consent or unsubscribe from marketing communications at any time by using the unsubscribe option in the message or by contacting support@fortuneplay-casino.online. Service and security messages may still be sent when they are necessary to operate your account, protect your information or communicate important changes.

Legal and operational retention

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or otherwise dispose of it in line with our retention and security processes.

Sharing, security and international handling

We may share personal information where this is necessary to provide the service, protect players and the website, process transactions or meet legal obligations. Information may be shared with carefully selected providers that support hosting, technology, identity verification, payment processing, customer support, fraud detection, security, analytics, communications, professional advice and record management. These providers should only use information for authorised services and are expected to handle it securely.

Information may also be disclosed where required or allowed by law, in response to a valid request from an authorised body, to investigate suspected unlawful activity, or to protect rights, safety and property. We may share information in connection with a business change, such as a restructuring, transfer or sale of relevant operations, subject to appropriate protections.

Some service providers or systems may be located outside Australia, or may access information from another country. Where personal information is handled internationally, we take reasonable steps to use appropriate contractual, technical and organisational safeguards and to ensure that the information is handled consistently with applicable privacy requirements. The location and services of providers may change as the website and its technology develop.

Protecting information

We use reasonable administrative, technical and physical measures to protect personal information against loss, misuse, interference, unauthorised access, modification and disclosure. Measures may include access controls, authentication, encryption or secure transmission where appropriate, monitoring, staff procedures and provider controls. No online service can guarantee absolute security, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

If a privacy or security incident affects personal information, we will assess and respond to it in accordance with applicable requirements. This may include taking steps to contain the incident, investigate what happened, reduce potential harm and provide notifications where required.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that we no longer need or are not required to keep, and withdrawing consent to marketing. You may also ask questions about how your information is used or raise a concern about our handling of it.

Making a data request

To exercise your rights, request access, request correction, ask about deletion or withdraw consent to marketing, contact support@fortuneplay-casino.online. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making a change, particularly where the request involves account security or sensitive records.

We aim to respond within a reasonable time and will explain if a request cannot be completed in full. Access, correction or deletion may be limited where information must be retained for legal, security, dispute-resolution, fraud-prevention or other legitimate purposes. Closing an account does not automatically remove every record, because some information may need to be retained for the period required by law or to establish, exercise or defend legal claims.

Accuracy and updates

Please keep your account information accurate and up to date. You may be able to update some details through your account settings. If a detail cannot be changed online, contact support@fortuneplay-casino.online. We may ask for supporting information where a change affects identity, payment, security or verification records.

Changes to this policy

We may update this Privacy Policy when our services, technology, processes or legal requirements change. The latest version will be made available on the website and will show the date or other indication of its update where appropriate. We encourage players to review this page from time to time. If a change materially affects how personal information is handled, we will take reasonable steps to provide an appropriate notice.

If you have a privacy question, concern or data request, please contact support@fortuneplay-casino.online. We will review the matter and work with you to address it in a fair and practical way.