Responsible Gaming

Keep gambling in balance

Gambling can be enjoyable when it remains one form of entertainment among many. It is important to keep gambling separate from everyday responsibilities, relationships and financial commitments. No gambling activity is risk-free, and outcomes are determined by chance rather than skill, patterns or previous results.

Before you start, decide how much time and money you are comfortable spending. Treat this amount as an entertainment cost, similar to the cost of another leisure activity. Never use money needed for rent, bills, food, education, debt repayments or other essential expenses. Do not borrow money, use credit to gamble or chase losses.

Practical habits for safer play

• Set a spending limit before you begin and stop when you reach it.
• Set a time limit and take regular breaks away from your screen.
• Keep a record of your deposits, wagers and results so you can see your actual activity.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Do not increase your stake to recover money you have lost.
• Do not view gambling as an income source or a solution to financial difficulties.
• Balance online gambling with work, study, family, friends, exercise and other interests.
• Talk openly with someone you trust if gambling is becoming difficult to manage.

A win does not mean that another win is due, and a loss does not make a win more likely. Each game is separate. Strategies, systems and betting patterns cannot guarantee a result or remove the possibility of losing money.

Tools to help you stay in control

Fortune Play Casino may make responsible gaming controls available through your account or by request. The options available can depend on the service and applicable requirements. If you want to use a control, review the relevant information carefully and allow any stated processing or activation period to apply.

Deposit and spending limits

A deposit limit can help you control the amount added to your account over a selected period. Consider setting a limit before making your first deposit, rather than waiting until you feel uncomfortable with your spending. Choose an amount that fits comfortably within your entertainment budget.

Time reminders and breaks

Use available reminders to monitor how long you have been playing. Regular breaks can help you reassess your choices and avoid playing automatically. If you find it hard to stop after a break, consider taking a longer break or closing your account temporarily.

Temporary breaks and account closure

You can request a temporary break from gambling or ask for your account to be closed. A break can be useful if you want time away from gambling, while permanent closure may be more suitable if you no longer wish to use the service. During a break or after closure, do not create another account or try to bypass the restriction.

Self-exclusion

Self-exclusion is a stronger step for people who need to stop gambling for a longer period. If you choose self-exclusion, provide accurate information and follow the instructions for activating it. Do not attempt to access the service through another account. If you think self-exclusion may be appropriate, act promptly rather than waiting for gambling to cause further harm.

Responsible gaming controls are support measures, not a guarantee that gambling will always remain risk-free. You remain responsible for monitoring your activity and seeking help when needed. If a limit no longer feels suitable, do not simply increase it; consider taking a break and speaking with a support service.

Signs that gambling may be causing harm

It can be difficult to recognise a gambling problem, particularly when gambling has developed gradually. A concern may exist even if you are still working, meeting some financial commitments or having occasional wins. The important question is whether gambling is affecting your wellbeing, finances, time or relationships.

• Spending more time or money gambling than you intended.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, deposits, losses or debts from family or friends.
• Borrowing money, selling belongings or missing bills to continue gambling.
• Neglecting work, study, health, family or social responsibilities.
• Thinking about gambling for much of the day or finding it hard to concentrate on other activities.
• Gambling to escape sadness, stress, loneliness, anger or other difficult feelings.
• Feeling guilt, shame or regret but returning to gamble again.
• Making repeated promises to stop or cut back without being able to do so.

If any of these signs apply to you, stop and review your gambling now. Log out, avoid depositing further funds and use a break, closure or self-exclusion option. Speak with a trusted person and contact an appropriate gambling support service in Australia. Trained counsellors can provide confidential guidance without judging you.

You do not need to wait until a situation becomes serious before asking for help. Support may also be useful for family members, friends and others affected by someone else’s gambling. If gambling has contributed to immediate financial, emotional or personal danger, contact the relevant emergency or crisis service in your area.

Our commitment and your responsibilities

Fortune Play Casino aims to provide clear information about gambling risks and to support players who want to manage their activity. We may monitor account activity for responsible gaming concerns and may contact a player, apply appropriate restrictions or take other steps where necessary. Any action will be handled in accordance with applicable requirements and the service’s terms.

Players in Australia must meet the applicable minimum legal age and must use the service lawfully. You must provide accurate information when requested, keep your account details secure and use only your own payment methods. Do not allow another person to use your account, and do not gamble on behalf of someone else.

If you are under the legal age

Gambling is not for children or young people. If you are under the applicable legal age, do not register, deposit or play. Parents and guardians should use device, payment and account controls to help prevent children from accessing gambling services. Keep login information private and do not leave an active account unattended.

Questions or concerns

If you need help using a responsible gaming feature, review the information in your account or contact Fortune Play Casino through the available support channel. Do not send sensitive personal or payment information through an unsecured or unofficial channel.

For independent assistance, Australian players can contact a recognised gambling counselling or support service, including Gambling Help Online, or a local service available in their state or territory. These services can help you understand your options, make a plan and support people affected by another person’s gambling.

Responsible gambling starts with informed choices. Set limits, take breaks, pay attention to how gambling makes you feel and ask for support early. If gambling is no longer enjoyable or is affecting your life, stopping is the safest choice.